Return & Exchange Policy

At Sienna Leather Haus, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

1. Eligibility Window

You have 20 days from the date of receiving your item to request a return or exchange. Any requests made after 20 days will not be accepted.

2. Defective Items (Free Exchange)

If your item arrives damaged, defective, or is incorrect, we sincerely apologize.

Cost: Free. We will cover the return shipping and send you a replacement at no additional charge.
Process: Please contact our support team with your order number and photos of the defect. Once verified, we will provide you with a prepaid shipping label and arrange for an exchange.

3. Simple Remorse Returns (Change of Mind)

If you simply changed your mind, the item doesn't fit, or you no longer want it, you can still return it within the 20-day window.

Cost: A $50 USD return fee will be deducted from your refund to cover return shipping and restocking.
Condition: The item must be in its original, unused condition with all tags and packaging intact.
Process: Contact our support team to initiate the return. We will provide instructions on how to send the item back. Once we receive and inspect the item, your refund (minus the $50 fee) will be processed to your original payment method.